1. THESE TERMS

1.1. What these terms cover. These are the terms and conditions on which we supply health services, including weight management support, First Aid training, and Clinical Skills training (“Services”). These terms and conditions will apply to the Service(s) as confirmed on the booking form to you.

1.2. Why you should read them. Please read these terms carefully before you book a Service with us. These terms tell you who we are, how we will provide the Services to you, how you and we may change or end the contract, what to do if there is a problem and other important information.

2. INFORMATION ABOUT US AND HOW TO CONTACT US

2.1. Who we are. We are QHS Services Ltd, a company registered in England and Wales. Our company registration number is 15010389 and our registered office is at The Annexe, Beverley Molescroft Surgery, 30 Lockwood Road, Beverley, HU17 9GQ

2.2. The services we provide. We provide a range of Services focused on weight management support, including assessments and, where appropriate, prescribed medications. We also offer First Aid training and Clinical Skills training for individuals and organisations seeking professional development in health and care settings. For the avoidance of doubt, the weight management treatment services offered by us are not covered by these terms and conditions and will require a separate booking and agreement.

2.3. How to contact us. You can contact us by writing to us at enquiries@qhsservices.co.uk or our registered office address noted at clause 2.1 above.

2.4. How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.

2.5. “Writing” includes emails. When we use the words “writing” or “written” in these terms, this includes emails.

3. OUR CONTRACT WITH YOU

3.1. Booking a Service with us. You may book a Service with us in the following ways: 

a) our website at www.qhsservices.co.uk by clicking book an appointment and choosing a date, time and location on our e-clinic portal and choosing an available date and time. 

b) or by contacting the enquiries email address through the portals on the website.

1.2. How we will accept your Service request. Following you booking a Service with us in accordance with clause 3.1 above, we will accept this request by sending a booking confirmation to you by email, post or our text service. 

3.3.  Terms and conditions. You must accept these terms and conditions before the Services are to be performed. You will have seen and accepted these terms and conditions if you book your appointment through our e-clinic portal. For bookings not made online, we will send you a copy of these terms and conditions via email or post for you to sign and return. If we have not heard from you within 48 hours of the terms and conditions being sent to you these will be deemed as accepted. In any event, if you proceed with having the Service performed you will be deemed to have accepted these terms and conditions apply to the contract between us. 

3.4. We only sell to the UK. Our website is solely for the promotion of our Services in the UK. Unfortunately, we do not provide Services or accept Service requests outside the UK.

4. PRICE AND PAYMENT

4.1. We do not provide set pricing for our Services. For training courses, pricing will be determined on a case-by-case basis depending on course type, format, and group size. Quotes can be requested by submitting an enquiry through our website at www.qhsservices.co.uk. For weight management support, you will be provided with pricing information either during or after your initial consultation, once your personalised treatment plan has been discussed. We take all reasonable care to ensure that any prices advised are accurate; however, please see clause 4.3 for what happens if we discover an error in the price.

4.2. What happens if we got the price wrong. It is always possible that, despite our best efforts, some of the Services we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the correct price of the Service at your order date is less than our stated price at your order date, we will charge the lower amount. If the correct price for the Service at your order date is higher than the price stated, we will contact you for your instructions. 

4.3. When you must pay. The following must be paid by you:

a) Deposit - you will be required to pay a non-refundable deposit of 20% of the total Service price at the time of booking; and 

b) Remaining balance – the remaining balance must be payable prior to the Service being performed. The remaining balance can be paid on the day of your appointment unless your preferred payment method is by bank transfer. In this instance, the remaining balance must be transferred to the account details as notified by us at least 72 hours prior to your appointment. 

The deposit paid will be non-refundable unless stated otherwise in these terms. 

If preferred, you can make payment of the total amount upfront at the time of booking. 

4.4. How you can pay. We accept payment online or in person with all the usual credit and debit cards, cash or bank transfer to our nominated bank account.

4.5. We may refuse to perform the Services if you do not pay. If you do not make payments in accordance with clause 4.4 above, we may refuse to carry out the Service booked until you have paid us the outstanding amounts. If payment is not received, we will contact you to tell you we are cancelling your appointment. If a non-refundable deposit has been paid we reserve the right to retain this.

4.6. What to do if you think the payment amount requested is incorrect. If you think the payment amount requested from you is incorrect please contact us promptly to let us know. You will not have to pay any interest until the dispute is resolved. Once the dispute is resolved we may charge you interest on correctly invoiced sums from the original due date.

5. INFORMATION REQUIRED FROM YOU

5.1. Information on booking. We will take a certain amount of information from you over the phone or via our website to enable us to book a appointment for you. In some circumstances we may require further information from you to be able to provide you with the Service you have requested. We will let you know if we need further information from you when you request a Service. It is very important the information you provide us is honest and accurate. 

5.2. Completing our questionnaire. Where we require further detailed information we will provide you a questionnaire to complete and return via email or before your appointment. It is very important you complete this questionnaire honestly and accurately.

5.3. Our use of the information provided via the questionnaire. We will use the answers you provide from our questionnaire for the purpose of providing you with the Services only (including to assess the suitability of the Service you have requested). If we are forced to cancel the contract between us as a result of the information provided by you we will provide you with a refund of monies paid, but reserve the right to retain the non-refundable deposit and any other monies paid by you or to charge you as compensation to accurately reflect the time we have spent assessing the information provided and the lost appointment.

5.4. Consent form. Following a Service being booked, we will provide you with a consent form. This form must be completed and returned either by email or to a member of our team prior to your appointment.

5.5. What will happen if you do not give required information or consent to us. If you either do not give us any required information or a signed consent form within a reasonable time of us asking for it or give us incorrect or incomplete information we may either: 

a) end the contract and provide you with a refund of monies paid, but reserve the right to retain the non-refundable deposit and any other monies paid by you or to charge you as 

b) compensation to accurately reflect the time we have spent assessing the information provided and the lost appointment; or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result. 

We will not be responsible for supplying the Services late or not supplying this at all if this is caused by you not giving us the information we need or providing us with a signed consent form within the timeframe stipulated. 

6. YOUR RIGHTS TO MAKE CHANGES

6.1. If you wish to change the date of your appointment please contact us. Provided at least 1 week’s notice ahead of the date of your appointment is provided the nonrefundable deposit paid shall be transferrable to the new appointment date. We shall allow this on one occasion, should this happen more than once this may constitute a new booking and a further non-refundable deposit may need to be paid. Our right set out in this clause 6.1 may be altered at our discretion. 

6.2. To the Service. If you wish to make a change to the Service you have booked please contact us. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the Service, the appointment date or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. If we cannot make the change or the consequences of making the change are unacceptable to you, you may want to end the contract (see clause 8 –Your rights to end the contract). 

7.  ROVIDING THE SERVICES

7.1. Performing the Services. We will provide the Services on the date agreed with you as confirmed in the booking confirmation we sent to you. 

7.2. If we cannot perform the Services. If we are unable to perform the Services, we will inform you of this as soon as practicably possible. This might be because of unexpected limits on our resources which we could not reasonably plan for or for another reason outside of our control. In this instance we will offer to you either a full refund or a new appointment date for the Service to take place. If a new appointment date is selected, the non-refundable deposit paid will be transferred.

7.3. We are not responsible for delays outside our control. If our performance of the Services or the supply of the results are delayed by an event outside our control we will contact you as soon as possible to let you know and we will take steps available to us to minimise the effect of the delay. We have no liability to you if a delay is outside of our control.

8. YOUR RIGHTS TO END THE CONTRACT

8.1. You can always end your contract with us. You may contact us to end your contract at any time before we have carried out the Services. 

8.2. What happens if you have good reason for ending the contract. If you are ending the contract for a reason set out at (a) to (c) below the contract will end immediately and we will refund you in full for any Services which have not been performed or have not been provided properly and you may also be entitled to further compensation. The reasons are: 

a) there is a risk that supply of the Services may be significantly delayed because of events outside our control; 

b) we have suspended supply of the Services for technical reasons, or we notify you that we are going to suspend them for technical reasons, in each case for a period of more than 2 weeks; or 

c) you have a legal right to end the contract because of something we have done wrong.

8.3. What happens if you end the contract without a good reason. If you are not ending the contract for one of the reasons set out in clause 8.2, then the contract will end immediately and we will refund any sums paid by you for the Services not provided as follows: 

a) in full if you cancel the contract more than 30 days before your appointment date; 

b) 50% of the sums paid if you cancel the contract on more than 7 days notice (but less than 30 days) before your appointment date; or 

c) no refund will be payable if you cancel the contract on less than 7 days notice before your appointment date.

8.4. Exercising your right to change your mind (Consumer Contracts Regulations 2013). For most services being bought either over the telephone or online you have a legal right to change your mind within 14 days and receive a refund. These rights, under the Consumer Contracts Regulations 2013, are explained in more detail in clause 11.2.

8.5. When you don’t have the right to change your mind. You do not have a right to change your mind in respect of the Services: 

a) once performed even if the cancellation period set out in clause 8.4 is still running; or 

b) once any products that are sealed for health protection or hygiene purposes have been unsealed in order to perform the Services.

9. OUR RIGHTS TO END THE CONTRACT

6.1. We may end the contract if you break it. We may end the contract with you at any time by writing to you if: 

a) you do not make any payment to us when it is due; or 

b) you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the Services (see clause 5);

9.2. You must compensate us if you break the contract. If we end the contract in the situations set out in clause 9.1 we will refund any money you have paid in advance for the Services we have not provided but we reserve the right to retain the non-refundable deposit and any other monies paid by you or to charge you as compensation to accurately reflect the net costs we will incur as a result of your breaking the contract (which in some circumstances may be the full amount paid by you for the Services).

10.  Refunds

10.1. How we will refund you. Should you be entitled to a refund on these terms, we will refund you by the method you used for payment.

10.2. When your refund will be made. We will make any refunds due to you as soon as possible. If you are exercising your right to change your mind in accordance with clause 8.4, your refund will be made within 14 days of you telling us you have changed your mind.

11. IF THERE IS A PROBLEM WITH THE SERVICE RECEIVED

11.1. How to tell us about problems. If you have any questions or complaints about the service you have received, please contact us. You can write to us at enquiries@qhsservices.co.uk

11.2. Summary of your legal rights. We are under a legal duty to supply services that are in conformity with this contract. See the section below (Summary of your key legal rights) for a summary of your key legal rights in relation to the service. Nothing in these terms will affect your legal rights.

Summary of your key legal rights 

This is a summary of your key legal rights. These are subject to   certain exceptions. For detailed 

information please visit the Citizens Advice website   www.adviceguide.org.uk or call 03454 04 05 06. 

The Consumer Rights Act 2015 says: 

• You can ask us to repeat or fix a service if   it's not carried out with reasonable care and skill, 
• or get some money back if we can't fix it; 
• If you haven't agreed a price beforehand, what   you're asked to pay must be reasonable; 
• If you haven't agreed a time beforehand, it   must be carried out within a reasonable time; and 
• see also clause 8.4.

12. OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU

12.1. We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaching of this contract or our failing to use reasonable care and skill, but, except as set out in clause 12.2 we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us whilst performing the Service.

12.2. We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the services, as summarised at clause 11.2.

12.3. We are not responsible for losses caused by your failure to provide us with correct 

information. If you fail to provide honest and accurate answers to us, including within the request for information questionnaire (see clause 5.2), we will not be liable for any losses you suffer (whether actual monetary losses or any damage) as a result of your failure to give us correct information. 

13. HOW WE MAY USE YOUR PERSONAL INFORMATION 

We will only use your personal information as set out in our [PRIVACY POLICY]. Your personal details will be treated confidentially and will only be shared with other agencies, with your permission.

14. OTHER IMPORTANT TERMS

14.1. We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.

14.2. Nobody else has any rights under this contract. This contract is between you and us. No other person shall have any rights to enforce any of its terms.

14.3. If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

14.4. Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the Service, we can still require you to make the payment at a later date.

14.5. Which laws apply to this contract and where you may bring legal proceedings. These terms are governed by English law and you can bring legal proceedings in respect of the services in the English courts.

If you have any questions about this Terms & Conditions Policy, please contact us at:

📧 Email: enquiries@qhsservices.co.uk 

By using our services, you agree to the terms of this Policy.

Policy Last Reviewed: July 2025

Next Review Due: July 2026